Privacy Policy

Privacy Policy for www.alt5.co.uk
Effective Date: 1st May 2025


1. Introduction

Altmosphere Consulting Limited owners of www.alt5.co.uk  (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit our website (www.alt5.co.uk) or engage with our services, including website design and development, software and mobile app development, AI chatbot and recommender system deployment, and third-party AI system integration.

We are registered and operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Data We Collect

We may collect the following types of personal data:

  • Contact Information: Name, email address, phone number

  • Business Information: Company name, domain name suggestions

  • Technical Data: IP address, browser type, device information, access times

  • Usage Data: Information on how you use our website and services

  • Communication Data: Any messages or inquiries submitted via contact forms, email, or our AI chatbot

3. How We Use Your Data

We process your personal data for the following purposes:

  • To provide our digital services and fulfill your requests

  • To communicate with you about inquiries, consultations, and support

  • To analyze website usage and improve performance

  • To send updates, offers, or newsletters (only with your consent)

  • To help you choose and register a domain name (with your consent)

4. Lawful Basis for Processing

Our legal bases for processing your data under UK GDPR include:

  • Consent: When you opt-in for marketing or provide information via our forms

  • Contract: When data processing is necessary for delivering requested services

  • Legitimate Interest: For website analytics, business development, and service improvements

5. Sharing Your Data

We may share your data with trusted third parties including:

  • Web and email hosting providers

  • Payment gateways (if applicable)

  • Analytics providers like Google Analytics

  • AI service APIs and third-party integration partners

All third parties are required to adhere to data protection standards equivalent to those of the UK GDPR.

6. Data Security & Retention

We store your data securely using encrypted servers located in the UK or EEA. Access to your data is restricted to authorized personnel only. Data is retained:

  • For as long as necessary to provide services

  • For up to 2 years for business inquiries

  • As required by law or regulatory obligations

7. Cookies and Tracking

We use cookies to enhance user experience and for analytical purposes. You can control cookie preferences via your browser or our cookie consent banner.

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Rectify inaccurate data

  • Request data deletion

  • Restrict or object to processing

  • Withdraw consent

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, contact us at: privacypolicy@alt5.co.uk

9. International Data Transfers

If your data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequate jurisdiction decisions.

10. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Material changes may be communicated via email.

Contact Us:
Altmosphere Consulting Limited
Email: info@alt5.co.uk
Website: www.alt5.co.uk